Shipping policy

Chettinaad Street Kitchen (Britannica International Pty Ltd)

Why we can't accept returns

Our meals are chilled, perishable food. Once an order leaves our kitchen we cannot verify that it has been kept at a safe temperature, so for food safety reasons we are unable to accept returns or exchanges on any meal — including for change of mind, incorrect selection, or dislike of flavour.

This does not affect your rights under the Australian Consumer Law.

When we will refund or replace

Damaged, leaking or with broken seals
Warm, spoiled or otherwise unsafe to eat
Incorrect — wrong meals or wrong quantity
Missing items from your order

Please include your order number and photos of the product and packaging. Once confirmed, we'll issue a refund, replacement or store credit — your choice.

Cancelling or changing an order

We cook to order, so changes are only possible before production begins.

Cut-off: [e.g. 9:00pm Thursday]
Before cut-off: full refund or reschedule, no charge
After cut-off: the order cannot be cancelled or refunded, as ingredients have been purchased and cooking has commenced

Subscriptions

You can pause, skip or cancel your subscription at any time from your account. Changes must be made before the cut-off above to apply to your next delivery. Cancelling does not refund a delivery already in production.

Delivery issues

If an incorrect or incomplete address is provided and delivery fails, we cannot refund the order.
If nobody is home, your order will be left in the location you nominated at checkout. Please refrigerate it promptly — we can't refund meals left outside beyond the recommended time.
If your order does not arrive on the scheduled day, contact us and we'll resolve it with a replacement or full refund.

Allergens

Ingredient and allergen information is on every product page and label. Our kitchen handles tree nuts, milk, eggs, sesame seeds, fish, crustaceans, molluscs, soy, lupin, and wheat, so we cannot guarantee any product is free from traces. We're unable to refund orders on the basis of an ingredient listed on the label, so please check before ordering.

How refunds are processed

Approved refunds are returned to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the funds.

Contact us

Phone: 1800 445 770
Email: hello@chettinaadstreetkitchen.com.au
Address: 16 Robert Street, Collingwood VIC 3066
Response time: 2 business day

Last updated: 19/09/2026